Central de ajuda do Samgamam
Encontre orientações claras para cada evento, comunidade e tarefa de gestão.
Pesquise documentação, tutoriais, guias por função, perguntas frequentes e soluções de problemas do Moments We Share.
TroubleshootingUserIntermediate7 minutes
Resolve payment issues
Troubleshoot failed checkout, duplicate charge concerns, refund status, and disputes.
Payment issues can come from provider outages, expired cards, incomplete checkout, mismatched currency expectations, or refund processing windows.
Etapas
- 1Check whether the event still shows as paid and whether checkout completed.
- 2Look for a payment confirmation email or in-app notification.
- 3Try the checkout again only if you did not receive a confirmation and your bank shows no completed charge.
- 4Contact the organizer for event-specific refund policy questions.
- 5Escalate to support or finance operations for duplicate charges or formal disputes.
Avisos
Do not share full card numbers in Samgamam messages or discussions.
UserIntermediate7 minutes
Paid events, checkout, refunds, and disputes
How paid event checkout works, when refunds apply, and how disputes are handled.
AdminAdvanced12 minutes
Finance operations for paid events
Review paid event setup, payment provider status, refunds, disputes, and finance exports.
UserBasic5 minutes
I cannot RSVP to an event
Fix common RSVP blockers such as sign-in, verification, capacity, waitlist, permissions, and event status.